Plumbing · setup steps, not a score
How to set up an AI receptionist for plumbers
Plumbing setup treats an active leak as dispatch, asks whether the water is shut off, and keeps a fixed faucet price off the line unless you entered one.
Updated (America/New_York). A checklist, not a price check and not a call result.
An active leak or a ceiling full of water is urgent dispatch with a shutoff prompt and no invented arrival time. A slow drain is a scheduled visit. A water heater with no leak is a booking that still asks whether water is coming out.
Checklist
- Step 1
Write the leak path
Burst pipe or water through the ceiling: address, whether the water is shut off, callback number, and anyone in the house. The agent offers the on-call path and does not invent an arrival. Practice that before any price question. Lines are on the plumbing call scripts.
- Step 2
Separate a dead water heater from a flood
No hot water is a job to book, and the agent should ask whether water is leaking before calling it routine. Gas or electric, if the caller knows, goes in the notes.
- Step 3
Keep flat prices off the phone
"How much to replace a faucet?" gets an estimate visit or a callback, not a number you did not enter. If you charge an after-hours dispatch fee, type that fee and nothing else.
- Step 4
Slow drains stay ordinary
A kitchen sink that is slow, not overflowing, is a non-emergency visit with a preferred day. Do not let that script share the leak path.
- Step 5
Then the price book, not before
Flat-rate books, photos on the job, and financing for water heaters are field-service setup, in the field service checklist. They are not required to forward the phone.
Situations to practice
The caller lines and pass rules are on the Plumbing call scripts. Use these situation names on the trial line. This directory has not call-tested any product against them.
- Burst pipe or active leak (urgent dispatch)
- Water heater not working
- Drain cleaning booking
- Caller price-shopping for a fixed quote
Pages to open with this
- Plumbing call scripts
- Answering checklist
- Field service checklist
- CRM checklist
- Review request checklist
- 30-day rollout
- Missed-call cost calculator
- Missed-call ROI calculator
- AI receptionist prices
- Field service software
- Plumbing AI receptionist list, sorted by price
- Plumbing field service list, sorted by price
Other trades
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FAQ
How do I set up an AI receptionist for a plumber?
Make active leaks a dispatch path that asks if the water is shut off, book water heaters and slow drains as ordinary visits, and refuse to invent a faucet price.
Should the agent quote a water heater on the call?
Only a figure you typed in. Otherwise it offers a visit. The script's pass rule is that a made-up flat price fails.
What do I practice first?
The burst-pipe script, then the slow-drain script, and confirm they do not book the same way.
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