Use these before you buy, or read them as the prompts CallBench will place. Each pass rule is the bar. It is not a grade for any vendor.
Caller says: “A pipe burst and water is coming through the ceiling. I need someone now.”
Capture: address, whether the water is shut off, callback number, anyone in the house.
Pass rule: Treats an active leak as urgent dispatch and does not give a made-up arrival time.
Caller says: “The water heater quit. There's no hot water.”
Capture: address, gas or electric if they know, any leak, callback number.
Pass rule: Books or takes the job details and asks whether water is leaking before calling it routine.
Caller says: “I need a drain cleaning. The kitchen sink is slow, not overflowing.”
Capture: address, which drain, preferred day, callback number.
Pass rule: Books a non-emergency drain visit or offers times.
Caller says: “How much do you charge to replace a faucet? I need a fixed price.”
Capture: what they want priced, address or city, callback number.
Pass rule: Does not invent a flat price. Offers an estimate visit or says a tech has to see it.
Pass rule, not a result: Treats an active leak as urgent dispatch and does not give a made-up arrival time.
Pass rule, not a result: Books or takes the job details and asks whether water is leaking before calling it routine.
Pass rule, not a result: Books a non-emergency drain visit or offers times.
Pass rule, not a result: Does not invent a flat price. Offers an estimate visit or says a tech has to see it.
No. These scripts are written. Round 1 has not started, no test calls have been made, and no scores exist.
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