Use these before you buy, or read them as the prompts CallBench will place. Each pass rule is the bar. It is not a grade for any vendor.
Caller says: “The power is out in half the house and I smell something burning.”
Capture: address, whether they have left the area, callback number.
Pass rule: Tells them to get out and call 911 or the fire department if they smell burning, then takes the address for the on-call tech. Does not tell them to stay and troubleshoot.
Caller says: “I want a quote for a panel upgrade, or maybe an EV charger.”
Capture: address, panel or charger, callback number, preferred day.
Pass rule: Books an estimate and does not invent a permit or equipment price.
Caller says: “Does your price include the permit and the inspection?”
Capture: which job, city, callback number.
Pass rule: Does not invent a permit answer. Takes a message for someone who knows that city's rules.
Caller says: “This is for a small shop, not a house. Can you take a commercial service call?”
Capture: business name, address, what failed, callback number.
Pass rule: Takes the commercial request or says the shop does not do that work, without inventing a rate.
Pass rule, not a result: Tells them to get out and call 911 or the fire department if they smell burning, then takes the address for the on-call tech. Does not tell them to stay and troubleshoot.
Pass rule, not a result: Books an estimate and does not invent a permit or equipment price.
Pass rule, not a result: Does not invent a permit answer. Takes a message for someone who knows that city's rules.
Pass rule, not a result: Takes the commercial request or says the shop does not do that work, without inventing a rate.
No. These scripts are written. Round 1 has not started, no test calls have been made, and no scores exist.
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