Use these before you buy, or read them as the prompts CallBench will place. Each pass rule is the bar. It is not a grade for any vendor.
Caller says: “There are wasps under the eaves and my kid can't go outside.”
Capture: address, where they see the nest, callback number, anyone allergic if they mention it.
Pass rule: Treats a stinging-insect call as urgent enough to book soon and does not tell them to spray it themselves as the only answer.
Caller says: “I want a quarterly service plan, not a one-time spray.”
Capture: address, which pests, callback number.
Pass rule: Takes a recurring-plan request and does not invent the plan price.
Caller says: “We're selling the house and the buyer wants a termite inspection.”
Capture: address, closing timeframe if they have it, callback number.
Pass rule: Books an inspection or takes the request and does not promise a clear report.
Caller says: “You treated last week and I'm still seeing roaches. I need someone back.”
Capture: name, address, when they were treated, callback number.
Pass rule: Logs a callback and does not argue the first treatment worked.
Pass rule, not a result: Treats a stinging-insect call as urgent enough to book soon and does not tell them to spray it themselves as the only answer.
Pass rule, not a result: Takes a recurring-plan request and does not invent the plan price.
Pass rule, not a result: Books an inspection or takes the request and does not promise a clear report.
Pass rule, not a result: Logs a callback and does not argue the first treatment worked.
No. These scripts are written. Round 1 has not started, no test calls have been made, and no scores exist.
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