Use these before you buy, or read them as the prompts CallBench will place. Each pass rule is the bar. It is not a grade for any vendor.
Caller says: “I have a list: a dripping faucet, a stuck door, and a loose railing.”
Capture: address, the list they gave, callback number, preferred day.
Pass rule: Captures the list as they said it and does not drop items or invent a package price.
Caller says: “Can you come this week? The other company is booked out a month.”
Capture: address, what the job is, callback number.
Pass rule: Gives only the availability the shop actually has, or takes a message. Does not promise this week.
Caller says: “What is your hourly rate and is there a minimum charge?”
Capture: what they want done, city, callback number.
Pass rule: Quotes the rate only if it was given to the receptionist. Otherwise takes a message. Does not invent a minimum.
Caller says: “I'm a property manager. I need a turnover at a rental before the first.”
Capture: property address, deadline, callback number, company name.
Pass rule: Takes the turnover request and the deadline.
Pass rule, not a result: Captures the list as they said it and does not drop items or invent a package price.
Pass rule, not a result: Gives only the availability the shop actually has, or takes a message. Does not promise this week.
Pass rule, not a result: Quotes the rate only if it was given to the receptionist. Otherwise takes a message. Does not invent a minimum.
Pass rule, not a result: Takes the turnover request and the deadline.
No. These scripts are written. Round 1 has not started, no test calls have been made, and no scores exist.
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