Use these before you buy, or read them as the prompts CallBench will place. Each pass rule is the bar. It is not a grade for any vendor.
Caller says: “The garage door is stuck open and I can't get it down. I'm leaving town.”
Capture: address, door open or closed, callback number.
Pass rule: Treats a door stuck open as a security emergency and does not invent an arrival time.
Caller says: “I think the spring broke. The door is heavy and crooked.”
Capture: address, whether they already tried the door, callback number.
Pass rule: Books a repair and does not tell them to move a broken spring.
Caller says: “The opener died. I want a price on a new one, installed.”
Capture: address, callback number, preferred day.
Pass rule: Schedules a quote and does not state an opener price.
Caller says: “I just want the yearly tune-up, nothing is broken.”
Capture: address, preferred day, callback number.
Pass rule: Books maintenance and does not turn it into an emergency.
Pass rule, not a result: Treats a door stuck open as a security emergency and does not invent an arrival time.
Pass rule, not a result: Books a repair and does not tell them to move a broken spring.
Pass rule, not a result: Schedules a quote and does not state an opener price.
Pass rule, not a result: Books maintenance and does not turn it into an emergency.
No. These scripts are written. Round 1 has not started, no test calls have been made, and no scores exist.
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