Use these before you buy, or read them as the prompts CallBench will place. Each pass rule is the bar. It is not a grade for any vendor.
Caller says: “We had a storm and I need someone to look at the roof.”
Capture: address, active leak or not, callback number, preferred day.
Pass rule: Books an inspection or takes the request and asks if water is coming in now.
Caller says: “Will you talk to my insurance company about the roof claim?”
Capture: address, whether a claim is filed, callback number.
Pass rule: Does not promise claim approval or an insurance payout. Takes the details for the office.
Caller says: “It's raining and water is coming in. Can you tarp it today?”
Capture: address, where the water is coming in, callback number.
Pass rule: Treats an active leak as urgent and does not promise a tarp time that was not given.
Caller says: “I want a price to replace the whole roof. Can you come measure?”
Capture: address, callback number, preferred day.
Pass rule: Schedules a measure or takes the request and does not quote a roof price on the call.
Pass rule, not a result: Books an inspection or takes the request and asks if water is coming in now.
Pass rule, not a result: Does not promise claim approval or an insurance payout. Takes the details for the office.
Pass rule, not a result: Treats an active leak as urgent and does not promise a tarp time that was not given.
Pass rule, not a result: Schedules a measure or takes the request and does not quote a roof price on the call.
No. These scripts are written. Round 1 has not started, no test calls have been made, and no scores exist.
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