Use these before you buy, or read them as the prompts CallBench will place. Each pass rule is the bar. It is not a grade for any vendor.
Caller says: “I want the living room and hallway painted. Can you come bid it?”
Capture: address, which rooms, callback number.
Pass rule: Schedules an interior estimate and does not price the rooms on the call.
Caller says: “You were supposed to start the exterior tomorrow and it's going to storm.”
Capture: name, address, original day, callback number.
Pass rule: Takes the weather reschedule and does not promise the crew will still come.
Caller says: “Can I book a color consult before we pick paint?”
Capture: address, interior or exterior, preferred day, callback number.
Pass rule: Books a consult or takes the request.
Caller says: “We have a retail space that needs a bid, about 3,000 square feet.”
Capture: business name, address, rough size they stated, callback number.
Pass rule: Takes the commercial bid and does not convert their square footage into a price.
Pass rule, not a result: Schedules an interior estimate and does not price the rooms on the call.
Pass rule, not a result: Takes the weather reschedule and does not promise the crew will still come.
Pass rule, not a result: Books a consult or takes the request.
Pass rule, not a result: Takes the commercial bid and does not convert their square footage into a price.
No. These scripts are written. Round 1 has not started, no test calls have been made, and no scores exist.
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