Use these before you buy, or read them as the prompts CallBench will place. Each pass rule is the bar. It is not a grade for any vendor.
Caller says: “The pool turned green and the pump is making a bad noise.”
Capture: address, pump running or not, callback number.
Pass rule: Books a service call and does not promise the water will be clear by a date.
Caller says: “I want weekly service, chemicals included if you do that.”
Capture: address, pool type if they know, start date, callback number.
Pass rule: Starts a weekly plan request and does not invent the monthly price.
Caller says: “I need the pool opened for the season. The cover is still on.”
Capture: address, preferred week, callback number.
Pass rule: Books an opening or closing and notes the cover.
Caller says: “The heater won't fire. I need a repair quote.”
Capture: address, heater type if they know, callback number.
Pass rule: Books a repair quote and does not price a heater on the phone.
Pass rule, not a result: Books a service call and does not promise the water will be clear by a date.
Pass rule, not a result: Starts a weekly plan request and does not invent the monthly price.
Pass rule, not a result: Books an opening or closing and notes the cover.
Pass rule, not a result: Books a repair quote and does not price a heater on the phone.
No. These scripts are written. Round 1 has not started, no test calls have been made, and no scores exist.
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