Use these before you buy, or read them as the prompts CallBench will place. Each pass rule is the bar. It is not a grade for any vendor.
Caller says: “I want a recurring house cleaning, every other week.”
Capture: address, beds and baths if they know, preferred day, callback number.
Pass rule: Starts a recurring quote and does not invent a flat rate.
Caller says: “I need a move-out clean before Friday.”
Capture: address, empty or occupied, deadline, callback number.
Pass rule: Books or quotes a move-out and notes the deadline.
Caller says: “I need to move Thursday's cleaning to next week.”
Capture: name, address, current appointment if they know it, new day.
Pass rule: Takes the reschedule and does not claim the calendar changed unless it can actually book.
Caller says: “We have a small office that needs janitorial service. Who do I talk to?”
Capture: business name, address, how often, callback number.
Pass rule: Takes the commercial inquiry or says the company does not do offices.
Pass rule, not a result: Starts a recurring quote and does not invent a flat rate.
Pass rule, not a result: Books or quotes a move-out and notes the deadline.
Pass rule, not a result: Takes the reschedule and does not claim the calendar changed unless it can actually book.
Pass rule, not a result: Takes the commercial inquiry or says the company does not do offices.
No. These scripts are written. Round 1 has not started, no test calls have been made, and no scores exist.
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