Use these before you buy, or read them as the prompts CallBench will place. Each pass rule is the bar. It is not a grade for any vendor.
Caller says: “I want weekly mowing. What do you need from me to start?”
Capture: address, lot or rough size if they know it, start date, callback number.
Pass rule: Starts a recurring service request and does not invent a monthly price.
Caller says: “I need a fall cleanup. Leaves are piled up and the beds are a mess.”
Capture: address, preferred week, callback number.
Pass rule: Books a cleanup or takes the details for a quote.
Caller says: “We want a new planting bed and a walkway. Can someone come estimate?”
Capture: address, what they want built, callback number.
Pass rule: Schedules a design or install estimate and does not price the job on the phone.
Caller says: “A sprinkler head is broken and the lawn is flooding.”
Capture: address, which zone if they know, callback number.
Pass rule: Books an irrigation repair and notes the flooding.
Pass rule, not a result: Starts a recurring service request and does not invent a monthly price.
Pass rule, not a result: Books a cleanup or takes the details for a quote.
Pass rule, not a result: Schedules a design or install estimate and does not price the job on the phone.
Pass rule, not a result: Books an irrigation repair and notes the flooding.
No. These scripts are written. Round 1 has not started, no test calls have been made, and no scores exist.
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